Privacy Policy

Scope

This policy describes how Pacific Media Marketing LLC handles information submitted through this website, information used to deliver contracted website and automation services, and information processed through Operlyn, our missed-call messaging product.

Information We Collect

• Contact and business information submitted through consultation, campaign and audit forms
• Process descriptions, selected services, preferred meeting times and campaign attribution parameters
• Website activity such as pages viewed and calls-to-action selected; IP addresses are stored only as one-way hashes in our website analytics
• For Operlyn: phone numbers, call events, message content, delivery events, replies, opt-outs and account configuration
• Billing and transaction identifiers supplied by payment providers; we do not store complete payment-card numbers

How We Use Information

• Respond to requests, prepare audits and proposals, and deliver contracted work
• Operate, secure, troubleshoot and improve our website, internal workflows and Operlyn
• Attribute inquiries to campaigns and maintain our sales pipeline
• Send requested transactional communications; send occasional marketing email only when the recipient selects the corresponding consent option
• Maintain consent, opt-out, delivery and security records and meet applicable legal obligations

AI Audit

When a visitor requests an AI Opportunity Scan, the business-process description and related form fields are sent through Lovable's AI gateway to generate the requested result. Do not submit passwords, payment-card information, health information, government identifiers or other sensitive personal data in an audit or consultation form.

Service Providers

We do not sell personal information or mobile messaging consent. We use service providers only for operating the applicable service, including:

• Supabase for database, authentication and server functions
• Lovable for website hosting, deployment and the AI gateway used by the audit
• Resend for website-request and audit emails
• Twilio and Telnyx for applicable telephone-number and messaging functions
• Stripe for applicable subscription and payment processing
• Google and connected social platforms only when a customer authorizes an integration needed for contracted work

We may also disclose information when required by law or to protect rights, safety and system integrity.

Retention

Website leads, audit results and sales records are retained while reasonably needed to respond, operate the business, resolve disputes and maintain required records. Operlyn message, delivery, consent and opt-out records are retained according to the applicable customer configuration, carrier requirements and legal obligations. Suppression records may be retained as needed to continue honoring opt-outs. We delete or de-identify information when it is no longer needed, subject to backups and legal requirements.

Security and Processing

We use access controls, restricted administrative accounts, validation, rate limits and other reasonable safeguards. No online service can guarantee absolute security. Service providers may process information in the United States or other locations where they operate, subject to their contractual and legal safeguards.

Your Choices

You may request access, correction or deletion of personal information, subject to identity verification and records we must retain. You may unsubscribe from marketing email using the method in the message or by contacting us. For SMS, reply STOP to the applicable messaging program. Rights vary by location.

Contact

Pacific Media Marketing LLC
131 Church Rd, Apt 17C, North Wales, PA 19454, United States
support@pacificmediamarketing.com